A-Ivie's Transmission

Code Of Ethics



To use only proven merchandise of high quality distributed by reputable firms.

To perform high quality repair service at a fair and just price.

To employ the best skilled technicians obtainable.

All replaced parts may be inspected upon request.

To never practice overselling.

To have a sense of personal obligation to each individual customer.

To promote good will between the motorist and members of this association.

To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

To maintain customer service records for one year or more.

To notify the customer if appointments or completion promises cannot be kept.

To offer the customer a price estimate for work to be performed.

To furnish or post copies of any warranties covering parts or services.

To exercise reasonable care of the customers property while in our possession.

To obtain prior authorization for all work done, in writing. or by other means satisfactory to the customer.

To maintain a system of settlement of customer's complaints.

To cooperate with established consumer complaint mediation activities.

1986 - 2013 A-Ivie's Transmission Service
203 County. Rd. 7300 Lubbock, Tx. 79401
1/4 mile East of Hwy. 87. on 114th st.